uKERA is a full-service company for the THC, CBD, and Delta derivative markets. We specialize in providing innovative ceramic atomizers and vape hardware from 510 carts and batteries to all-in-one disposables and pod systems. We pride ourselves in pushing technology, and providing local inventory so our clients can receive premium products in a timely manner. We also offer OEM/ODM services, packaging solutions, customization and performance testing.

Our headquarters is in California, USA, and manufacturing is based out of Shenzhen, China.

For general questions you can reach out to us though our contact page on our website, email us at info@ukerausa.com or call/text us at (424)409-7175.

If you are a partner, please contact your sales rep for any questions or concerns. Your sales rep will be the best channel for you to get any feedback or answers from.

If you are a customer, please contact the retail store you made your purchase from. If you made a purchase from our website, contact us at info@ukerausa.com. Once we receive your email, our customer service team will be in touch within 48 hours.

If you are a partner, and your device is not working, immediately contact your sales rep directly. We take any issues with devices as a high priority and want to ensure you have products that will contribute to your success.

If you are a customer who purchased a battery directly from our website, contact us at info@ukerausa.com. Once we receive your email, our customer service team will be in touch within 48 hours.

Here at uKERA we pride ourselves in being a full-service company, and with that we provide an array of services to ensure our partners are successful.

● Performance testing
● Device Customization
● Packaging Solutions
● OEM/ODM Services
● Customer Service

There are many advantages in being a uKERA Partner. For one, we have a robust presence in the US, boasting a well-established sales and R&D team. This enables uKERA to have a strong local presence and deliver exceptional customer service.
Also, our ability to maintain a stable inventory within the US offers the benefit of reduced shipping costs and faster delivery times, ensuring a more efficient customer experience. In addition to the products we have to offer, we also provide OEM and ODM services for clients who want an exclusive device designed to their specifications.
Finally, uKERA is always in the pursuit of improving and developing new and innovative ceramic atomizer technologies and devices, while holding various patented technologies that contribute to developing a better cannabis market.

Yes, we are delighted to offer samples to potential partners who are interested in entering the industry. We understand the value of providing the opportunity to experience our products firsthand. For specific details regarding sample availability and the process to obtain them, we encourage you to reach out to our sales team.

If you are interested in purchasing uKERA products, you can get in contact with one of our sales reps through our contact page or you can visit our store online at ukerausa.com. Additionally, if you are interested in becoming a partner or have any wholesale inquiries, you can contact us at (424)409-7175 or email us at info@ukerausa.com.

Yes, our online store is set up to purchase small bulk order quantities of less than 1000pcs.

Here at uKERA we see our clients as partners, and like with any partnership, we make every effort to ensure success, because your success is our success. If you are interested in working with uKERA, you can get in contact with us by filling out our contact page, email us at info@ukerausa.com or calling/texting us at(424)409-7175.

Additionally if you are a distributer and are interested in setting up a wholesale account you can contact us through our contact page, email us at info@ukerausa.com or call/text us at(424)409-7175.

To set up a B2B account you can contact us through our contact page, set up an account online by setting up an account through our store online, or you can email us at info@ukerausa.com.

We accept Credit Card (3.5% service fee), Wire transfer, ACH, and Zelle.

We have customization capabilities at our California facility and at our overseas facility. Depending on your request will determine where we will do the customization. For more information regarding customization contact your sales rep for details.
Customization Capabilities:
-UV Printing
-Laser Engraving
-Window Customization (Some Devices)
-Device Color Customization
-Sticker Wraps
-Silks Screening

Yes, we offer a variety of packaging solutions including customized packaging and child resistant packaging, check out of packaging page or contact our sales team at info@ukerausa.com.

Yes, we offer a variety of packaging solutions including customized packaging, check out of packaging page or contact our sales team at packaging@ukerausa.com (need to create this alternative email and link it to forward the emails to kevin.morales@ukerausa.com)

Yes, we specialize in OEM/ODM services, so if you want to have an exclusive look and design for your brand, we have you covered. We can design a new product from the ground up for your brand.
If you are interested to learn more about our OEM/ODM services, contact us though our contact page or email our sales team at info@ukerausa.com.

Generally it we will restock within 6-8 weeks, if you need it sooner contact your sales rep and they will work with you to accommodate.

Yes, before it is shipped out, contact your sales rep as soon as possible or call us at (424)409-7175.

For stock warehouse inventory out of California the MOQ will depend on the device, generally less than 100pcs. For factory orders the MOQ is 5k pcs.

Yes, contact your sales rep or email us at info@ukerausa.com.

We do not provide any auto-filling machines or services, but we do make recommendations and can help consult with your filling team about the best methods and procedures to follow when filling uKERA devices.

Yes, all products are warrantied. Please check the warranty policy or contact your sales rep for specific details.

No, we do not sale filled devices. We are a leading manufacturer of vaporizer devices and cartridges. We don’t sell oil or sell vapes filled with CBD/THC oil.

Yes, we do, please contact your sales rep for our filling SOP instructions or visit our filling page at ukerausa.com/filling.

Yes, uKERA devices are designed to be compatible with a wide range of concentrates, including thick oils. However, considering the variations in different concentrates, we recommend ordering samples from our sales representative to test the compatibility with your specific cannabis oil. By conducting tests with your oil, we can make any necessary adjustments to optimize the device’s performance and ensure the best user experience.

Product safety and quality are of utmost importance to uKERA. We work with licensed labs to conduct heavy metal tests and ensure that our products meet and surpass the highest industry standards.

Additionally, we are open to conducting heavy metal tests with our customers to provide further assurance. Our products undergo rigorous processes in sterilization, manufacturing, packaging, and labeling, adhering to various ISO standards and other relevant compliance certifications such as:
ISO9001:2015
ISO14001:2015
cGMP
IPMS
SQP
ISO13485:2016
ISO45001:2018
D-U-N-S registered company.

For more information and certificate documents, please reach out to your sales rep or contact us at info@ukerausa.com.

uKERA prioritizes health and safety to ensure that our vape hardware meets the highest standards of quality. Every product offered by uKERA is subjected to rigorous testing processes. We take every precaution to use materials that are compliant with Food and Drug Administration (FDA) regulations. Additionally, uKERA is always in the pursuit of making our products safe, including developing features with special child-resistant locks to provide additional safety measures.

Yes, we do offer different child-resistant features for our devices and packaging. To learn more about our different child-resistant features contact your sales rep, or email our sales team at info@ukerausa.com.

The 510-thread connection was initially developed by JWEI (our parent company) for the e-cigarette industry, which was eventually adopted by the cannabis oil industry. A 510-thread cartridge refers to a specific type and size of threading. The “5” in 510 refers to the 5 turns it takes to fasten a 510-thread cart to a battery, and the “10” refers to the 10mm diameter of the thread, which is a standard in the industry. Many vape carts and batteries are designed with a 510 connection, allowing for compatibility with a wide range of cartridges and batteries available on the market.

First fasten a 510 cartridge to a 510-thread battery. Then activate the cartridge by pressing the power button or puffing on the cart, if the battery is puff activated.

Typically, a vape pen refers to a handheld all-in-one vaporizer. It generally has all the main components of a 510-thread cart and battery built into one device, which are an atomizer for vaporizing the oil, a battery, a tank for holding the oil contents, and a mouthpiece for inhaling the vapor. Vape pens can be either disposable or reusable, depending on the type.

A disposable vape pen is an all-in-one vaporizer designed to be as convenient as possible and intended for one-time use.

To use a disposable vape pen, simply puff on the device. If the device is button-activated, press the power button while puffing on the device. Once the contents run out, users can dispose of the device and purchase a new one.

Using our Ultra Pod system is simple; all you have to do is insert the pod into the battery by simply dropping in the pod. The pod links to the battery magnetically, so all that is left to do is puff and enjoy. The Ultra Battery also comes equipped with a pre-heat function and variable power settings to fine tune your vaping experience.

We do not fill any devices. uKERA is a renowned brand that specializes in manufacturing high-quality vape hardware. We do not fill or sell filled devices. However, we do work with our partner in providing filling instructions and recommendations on auto filling machines.

If your device is clogged, you can try the following steps to resolve the issue:

For button-activated devices: Press and hold the button while inhaling at the same time. This will heat up the oil and can help clear any blockages and allow vapor production.

For puff-activated devices: Turn the product upside down and blow into the air inlet (the bottom part). This can help dislodge any clogs and enable vapor production.

For puff-activated devices with Air Bypass: Puff on the device, the air bypass will activate the atomizer, allowing for the oil to heat up and clear the clog.

If neither of these options works to resolve the clog, it’s recommended to reach out to your sales representative for further assistance and guidance. They will be able to provide you with specific troubleshooting steps or determine if a replacement is needed.

Check the seals: Make sure all seals are properly in place and undamaged.

Cap Quickly: We recommended capping your devices within 3min of filling to avoid over saturation that can lead to leaking.

Avoid Overfilling: Don’t exceed the maximum fill line indicated by the manufacturer.

Avoid Very Hot Filling Temps: If your oil is too hot when filling, it can cause the oil to become very thin which can cause over saturation quickly and lead to leaking.

Store upright: When not in use, keep your device and cartridges/pods upright.

Adjust temperature and pressure: Avoid extreme temperature changes and high-altitude areas.

Remember to consult the specific instructions provided with your device and cartridges/pods for more accurate guidance.

If you purchased a uKERA product from our distributor, we would refer you back to the place of purchase. If you are working with uKERA directly, please contact your sales representative. We take any issues with devices as a high priority and want to ensure you have products that will contribute to your success.

Yes, we specialize in international sales and have established partnerships in both recreational and medical-legal regions. Our primary focus is on the United States and Canada, where we have a significant number of partners. If you’re interested in exploring opportunities for international sales or partnerships, please feel free to reach out to us for further details.

For stock orders, customized stock orders, or sample orders, we normally will ship out of our US warehouse in California. For fully customized orders, non-stock products, or very large orders, we will ship out of our manufacturer based in Shenzhen, China.

For specific details about shipping, it’s best to contact our sales team, they will be able to provide you with accurate information based on your specific order.

For stock orders, customized stock orders, or sample orders, we normally will ship out of our US warehouse in California. Shipping time can range from 1-7 days depending on your location, order size/type and shipping priority.

For fully customized orders or OEM/ODM orders shipping time will generally take 6-8 weeks depending on your location, order size and complexity. This includes manufacturing time, shipping time, and the average time it takes to clear customs.

For specific details about shipping times and arrangements, it’s best to contact the sales team, they will be able to provide you with accurate information based on your specific order and location.

We use UPS, FedEx, USPS and others to ship our products.

Yes, we offer the option to pick up from our warehouse, contact your sales rep for details about scheduling a pickup.

No, we require signature on delivery, so we do not ship to PO Boxes.

If your order is lost during shipping, contact your sales rep and we will work with you to accommodate.