General FAQ
Who is UKERA？
UKERA USA is a full-service vape manufacturer for the cannabis market. We specialize in providing innovative ceramic atomizers and vape hardware from 510 carts and batteries to all-in-one disposables and pod systems. We pride ourselves in pushing technology, and providing local inventory so our clients can receive premium products in a timely manner. We also offer OEM/ODM services, contract manufacturing, packaging solutions, customization and performance testing.
Do you provide samples?
Yes, we are happy to offer samples to potential clients who are interested in working with UKERA USA. We understand the value of providing the opportunity to experience our products firsthand. For specific details regarding sample availability and the process to obtain them, we encourage you to reach out to our sales team or fill out our Sample Request Form.
Where is UKERA HQ？
Our headquarters is in Buena Park, California, USA, and manufacturing facility is in Shenzhen, China.
If I have questions, who should I contact?
For general questions you can reach out to us though our contact page on our website, email us at info@ukerausa.com or call/text us at (424)409-7175.
If you are a client, please contact your sales rep for any questions or concerns. Your sales rep will be the best channel for you to get any feedback or answers from.
If you are a customer, please contact the retail store you made your purchase from. If you made a purchase from our website, contact us at info@ukerausa.com. Once we receive your email, our customer service team will be in touch within 48 hours.
If my device doesn't work, who should I contact?
If you are a client, and your device is not working, immediately contact your sales rep directly. We take any issues with devices as a high priority and want to ensure you have products that will contribute to your success.
If you are a customer who purchased a battery directly from our website, contact us at info@ukerausa.com. Once we receive your email, our customer service team will be in touch within 48 hours.
What are UKERA's Capabilities?
Here at uKERA we pride ourselves in being a full-service company, and with that we provide an array of services to ensure our partners are successful.
- Performance testing
- Device Customization
- Packaging Solutions
- OEM/ODM Services
- After Sales Support Service
- Contract Manufacturing
- Local US warehouse
What are UKERA's advantages?
There are many advantages in working with uKERA. For one, we have a robust presence in the US, boasting a well-established sales and R&D team. This enables uKERA to have a strong local presence and deliver exceptional customer service.
Also, our ability to maintain a stable inventory within the US offers the benefit of reduced delivery times, and ensuring a more efficient customer experience. In addition to the products, we have to offer, we also provide OEM and ODM services for clients who want an exclusive device designed to their specifications.
Finally, uKERA is always in the pursuit of improving and developing new and innovative ceramic atomizer technologies and devices, while holding various patented technologies that contribute to developing a better cannabis market.
Do the vapes come filled?
No, we do not sale filled devices. We are a leading manufacturer of vaporizer devices and cartridges. We don’t sell oil or sell vapes filled with cannabis oil.
Do you provide filling instruction for your devices?
Yes, we do, please contact your sales rep for our filling SOP instructions or visit our filling page.
Order and Payment FAQ
Where can I purchase UKERA products?
If you are interested in purchasing uKERA products, you can get in contact with one of our sales reps through our contact page or you can visit our store online at ukerausa.com.
Additionally, if you are interested in becoming a client or have any wholesale inquiries, you can contact us at (424)409-7175 or email us at info@ukerausa.com.
How do I set up a wholesale account?
To set up a B2B account you can contact us through our wholesale page and set up an account online, or you can email us at info@ukerausa.com.
Can I modify or cancel my order?
Yes, before it is shipped out, contact your sales rep as soon as possible or call us at (424)409-7175.
Shipping FAQ
Do you take international orders?
Yes, we specialize in international sales and have established clientele in both recreational adult-use and medical-only regions. Our primary focus is on the United States and Canada, where we have a significant number of clients. If you're interested in exploring opportunities for international sales, please feel free to reach out to us for further details.
Where is my order shipped from?
For small stock orders, customized stock orders, online orders or sample requests, we normally will ship out of our US warehouse in California.
For fully customized orders, non-stock products, or larger orders, we will ship out of our manufacturing facility based in Shenzhen, China.
For specific details about shipping, it's best to contact our sales team, they will be able to provide you with accurate information based on your specific order.